It can happen to anyone that sometimes it just slips your mind to pay a bill on time. It’d be great to get a little nudge to remind you to do it. With Bidrento you can easily send out automated reminder emails for tenants who’ve forgotten to pay their bills on time. 

To set up a new automated reminder go to ‘Settings’ - ‘Email settings’ - ‘Automatic emails’. There you can find four types of reminders that you can activate. Click ‘Action’ on the ‘Invoice unpaid reminder’ to open it. This takes you to the next panel where you have to click on ‘New automation’ button to continue setting it up. 

This opens a ‘New automation’ panel, where you can set up all the settings as you like. You can set up multiple emails for this topic, for example, one email to be sent before the due date and one after a certain amount of days past the due date. Each letter can have a different message. You also see email boxes for multiple different languages. If you don’t communicate with tenants only in one language, fill out the different language boxes (don’t need to fill out all of them, only the ones you need. Later, as you add tenants to the platform you indicate on their profile what is your language of communication with them, and based on what you have chosen there, the system will send out the email in that language. If you’re finished with everything, don’t forget to click ‘Save’ at the end. 

If you wish to set up multiple reminder emails about unpaid invoices, just keep adding new ones from the ‘New automation’ button.

Please note here also, that in order to keep track of unpaid invoices you need to make sure all your payments and invoices are connected. All sales invoices need to be connected to according payment on the platform or be marked as ‘Paid’ in order for the system to recognize them as ‘Paid’. If you’ve connected your bank account with Bidrento and your tenants use the reference number when paying for the invoices, the payments will be matched automatically and no manual work is required. When they have not used the reference number, then you need to manually connect the payment to the invoice under ‘Invoices’ - ‘Payments’.  If you’ve received payment in some other way, you can always mark the invoice as ‘Paid’ from ‘Invoices’ - ‘Sales invoices’ - ‘Unpaid invoices’. 

Additionally, keep in mind that payments can be delayed with some banks due to weekends, holidays, or some other reason, thus it makes sense to leave a couple of days between the invoice due date and the unpaid reminder email.